Brisbane, Australia – October 30, 2017 – Though NBN searches are up from 25% in October 2016 to 39% in October 2017, the number of Australians not happy with the slow pace of the rollout has skyrocketed, according to comparison site InternetChoice.com.au founder Peter Gee. “More people have coverage,” he said, “but unfortunately, the slow rollout combined with connection issues has sent a lot of people running to their phones to complain.”
In addition to its research on NBN searches, Gee pointed out, his company conducted research on ADSL2+ searches, which were down from 34% in October 2016 to 26% in October 2017. The increase in NBN searches versus searches for ADSL2+, he says, comes from the NBN’s increased availability nationwide.
“People are looking for reliable Internet service at a decent price”, said Gee. He points out that with a 160% percent rise in NBN complaints across the country, the latest word is that the budget-strapped NBN will be superseded as soon as next year by 5G mobile networks. Complaints include delays in customers’ new Internet connections and landline connections, unusable Internet and landline service, and frustratingly slow Internet speed.
The slow rollout has caused almost 10,000 homes without useable landline or Internet connections. “For elderly people and those with chronic illnesses, this isn’t just frustrating—it’s life-threatening,” said Gee.
For businesses, such lack of useable service can mean lost contracts, lost sales, and lost revenue. If Australia wants to be more competitive on the world market, it must provide its businesses with Internet service that compares with the rest of the world.
Government officials, some of whom once touted the NBN’s promise of a speedy Internet connection for all Australians, have now admitted that the NBN was a mistake. For some, the promised speed has dropped to nearly as slow as that of ADSL2+ network users.
Some service providers, Gee said, do not buy adequate bandwidth to deliver faster speeds. “That’s why it’s essential for Australians to compare NBN providers side-by-side,” he advised. He added, “We’re happy to be here for Australian consumers at such a crucial time in the growth of Internet service throughout the country.”
Though Prime Minister Malcolm Turnbull says that his government will focus on improving both installation quality and Internet speed, improvement seems to occur at a snail’s pace. Indeed, though the NBN rollout covers 50 percent of the population, the country is still one of the slowest in the developed world when it comes to Internet speed—51st among the world’s nations—according to a 17 March 2017 article in the Sydney Morning Herald.
Until that improves, says Gee, Australian businesses and homeowners need to increase the time and effort they spend looking for the most efficient Internet provider for their budget. To save time, he says, it pays to go to a comprehensive Internet provider comparison site to shop for the best service they can buy. Comparing service, price, and speed side-by-side is the only way to get through this tough period as the NBN’s growing pains get in the way of across-the-board service for all Australians—regardless of location.
Founded in February 2006 to simplify the overwhelming broadband market in Australia, Internet Choice (https://www.internetchoice.com.au/) has become Australia’s leading comparison website for combined broadband and VoIP packages. As the company grew, it forged relationships with many of Australia’s leading telecommunications companies to bring its clients the best broadband service possible. In 2007, the company added a voice over DSL (VOIP) comparison service. Currently, Internet Choice independently compares 13 broadband & mobile providers to help its clients find the best value for their money.